Jans Park Avenue Flagship Store, Park City, Utah

Return & Exchange Policy

At jans.com we stand behind the products we sell. If for any reason you are not completely satisfied with your purchase, just return the item(s) within 30 days for an exchange, store credit, or full refund. Returns are only available to domestic and APO/FPO customers. All international orders are final. Some restrictions apply – please review the Return Restrictions list below for more information.

All products must be returned with their original packaging, and with all manufacturer tags and/or information included. Please send all jans.com returns to:

Jans Kamas Warehouse
Attn: Returns
138 West 280 South
Kamas, UT 84036

If you’d like to exchange an item you ordered for something else, we suggest placing a new order for the item you want, and returning the old item for a full refund. An order for the new item ensures that you’ll get it quickly, and that it won’t go out of stock.

Please allow up to 2 weeks for your jans.com return to be processed and a refund to be issued. You will receive a confirmation via email once this is complete. If you have not received confirmation of your return and/or refund after 2 weeks, please contact our Customer Service team at 800-745-1020 or cs@jans.com.

Return Restrictions

Products in the following categories are not eligible for return. For products in these categories, please be sure of the exact make, model, and size you are ordering before completing your purchase. For more information please contact our Customer Service team at 800-745-1020 or cs@jans.com.

Ski Boots

Policy applies to all alpine, alpine race, alpine touring, and Telemark ski boots.

Swimwear

Policy applies to all swimwear and boardshorts.

Underwear

Policy applies to all underwear and sports bras.

ABS Packs

Policy applies to all products using ABS activation units and/or AvaLung units.

Avalanche Beacons

Policy applies to all avalanche beacons and transceivers.

*Defective Products

Defective products are covered by specific manufacturer warranty policies. We will make every effort possible to assist you in your warranty claim, however, please be aware that sometimes direct communication between customer and manufacturer will be required. For more information on specific warranty policies, please feel free to contact our Customer Service team at 800-745-1020 or cs@jans.com.