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Reservations & Cancellation Policy

The Reservation & Cancellation Policy applies to all Rentals, Guided Trips & Tours, and Lessons & Courses booked through any of our locations.

Reservations can be made online, over the phone, or in-person at one of our Park City, Utah locations. All reservations must be paid for in advance with a valid credit card, debit card, or charge card. Payment is processed in full at the time of booking, and usually appears on your statement within 1-2 business days.

Cancellations must be made 48 hours prior to your scheduled reservation start time (14 days for Avalanche Courses) in order to be eligible for a full refund. Refunds may not be issued within 24 hours of placing a reservation, unless your credit card has been processed.

SKI & SNOWBOARD RENTALS

Policy applies to all Ski, Snowboard, Alpine Touring, Telemark, and Splitboard rentals.

Ski & Snowboard rentals are available at our Jans at Park Avenue location only.

Reservations:

Reservations for Ski & Snowboard rentals must be made at least one full day prior to your scheduled start time. Reservations will be held until close on the pickup day that you specify. You must complete the entire reservation process and submit payment in full, in order to receive a confirmation receipt and be stored in our system.

Exact equipment requests cannot always be honored. However, we will make every effort possible to provide you with your desired equipment or its nearest equivalent. Please note that the photo seen online may not reflect the exact make or model of the equipment you will receive.

Rentals from our The St. Regis Deer Valley location are available for guests only.

Alpine Touring, Telemark, and Splitboard rentals are available at our White Pine Touring location only.

Cancellations:

Cancellations of Ski & Snowboard rentals must be made at least 48 hours in advance to receive a full refund. Reservations cancelled within 48 hours of your scheduled start time are not eligible for a refund. To cancel a reservation, please call your designated location or email cs@jans.com.

CLOTHING RENTALS

Policy applies to all Clothing rentals.

Clothing rentals are available at our Jans at Park Avenue and Jans at The St. Regis Deer Valley locations. Specific product availability varies by location.

Reservations:

Reservations for Clothing rentals must be made at least one full day prior to your scheduled start time. Reservations will be held until close on the pickup day that you specify. You must complete the entire reservation process and submit payment in full, in order to receive a confirmation receipt and be stored in our system.

Exact sizing requests cannot always be honored. However, we will make every effort possible to provide you with your desired size or its nearest equivalent. Please note that the photo seen online may not reflect the exact model of clothing you will receive.

Cancellations:

Cancellations of Clothing rentals must be made at least 48 hours in advance to receive a full refund. Reservations cancelled within 48 hours of your scheduled start time are not eligible for a refund. To cancel a reservation, please call your designated location or email cs@jans.com.

SNOWSHOE RENTALS

Policy applies to all Snowshoe rentals.

Snowshoe rentals are available at our Jans at Park Avenue, White Pine Touring, and White Pine Nordic Center locations.

Reservations:

Reservations for Snowshoe rentals must be made at least one full day prior to your scheduled start time. Reservations will be held until close on the pickup day that you specify. You must complete the entire reservation process and submit payment in full, in order to receive a confirmation receipt and be stored in our system.

Exact equipment requests cannot always be honored. However, we will make every effort possible to provide you with your desired equipment or its nearest equivalent. Please note that the photo seen online may not reflect the exact make or model of the equipment you will receive.

Cancellations:

Cancellations of Snowshoe rentals must be made at least 48 hours in advance to receive a full refund. Reservations cancelled within 48 hours of your scheduled start time are not eligible for a refund. To cancel a reservation, please call your designated location or email cs@jans.com.

BIKE RENTALS

Policy applies to all Bike rentals.

Bike rentals are available at our Jans at Park Avenue and White Pine Touring locations. Specific product availability varies by location.

Reservations:

Reservations for bike rentals must be made at least three full days prior to your scheduled start time. You must complete the entire reservation process and submit payment in full to receive a confirmation receipt and be stored in our system.

Exact equipment requests cannot always be honored for Mountain Bike, Road Bike, Downhill/Freeride Mountain Bike, Comfort Bike, and/or Youth Bike rentals. However, we will make every effort possible to provide you with your desired equipment or its nearest equivalent. Please note that the photo seen online may not reflect the exact make or model of the equipment you will receive.

High Performance Mountain Bikes are booked by specific model and size. We cannot guarantee alternative sizes if the bike you reserved does not fit. Please be certain of the bike size you are selecting before completing your High Performance Mountain Bike reservation.

Scott, Santa Cruz, and Juliana High Performance Mountain Bike rentals are available at our Jans at Park Avenue location only. Specialized High Performance Mountain Bike rentals are available at our White Pine Touring location only. Please be aware of the location of the High Performance mountain bike rental you are reserving.

Cancellations:

Cancellations of bike rentals must be made at least 48 hours in advance to receive a full refund. Reservations cancelled within 48 hours of your scheduled start time are not eligible for a refund. To cancel a reservation, please call your designated location or email cs@jans.com.

GUIDED TRIPS & TOURS

Policy applies to all Guided Trips & Tours.

Guided Trips & Tours are available at our Jans at Park Avenue, White Pine Touring, and White Pine Nordic Center locations.

Reservations:

Reservations for mountain and road bike guided trips and tours must be made at least three full days prior to your scheduled start time. You must complete the entire reservation process and submit payment in full to receive a confirmation receipt and be stored in our system.

All Fly Fishing Guided Trips & Tours start from our Jans at Park Avenue location. All Hiking, Biking, Rock Climbing Guided Trips & Tours start from our White Pine Touring location. All Cross-Country Skiing and Snowshoeing Guided Trips & Tours start from our White Pine Touring Nordic Center location, unless otherwise stated or confirmed by your guide. Please be aware of the starting location of the tour you are reserving.

All Ski Tours are booked through external affiliates. Starting location and policies regarding reservations and cancellations are specific to the affiliate. Please review their policies before placing your reservation.

Cancellations:

Cancellations of Guided Trips & Tours must be made at least 48 hours in advance to receive a full refund. Reservations cancelled within 48 hours of your scheduled start time are not eligible for a refund. To cancel a reservation, please call your designated location or email cs@jans.com.

LESSONS & COURSES

Policy applies to all Classic and Skate Nordic Skiing, Mountain Biking, Road Biking, and Fly Fishing Lessons & Courses. For AIARE Avalanche Courses, please review the separate policy below.

Lessons & Courses are available at our Jans at Park Avenue, White Pine Touring, and White Pine Nordic Center locations. Specific Lessons & Courses vary by location.

Reservations:

Reservations for mountain and road bike lesson and courses must be made at least three full days prior to your scheduled start time. You must complete the entire reservation process and submit payment in full to receive a confirmation receipt and be stored in our system.

All Fly Fishing Lessons & Courses start from our Jans at Park Avenue location. All Classic Nordic Skiing and Skate Nordic Skiing Lessons & Courses start from our White Pine Nordic Center location. All Mountain Biking and Road Biking lessons start from our White Pine Touring location. Please be aware of the starting location of the lesson you are reserving.

Cancellations:

Cancellations of Lessons & Courses must be made at least 48 hours in advance to receive a full refund. Reservations cancelled within 48 hours of your scheduled start time are not eligible for a refund. To cancel a reservation, please call your designated location or email cs@jans.com.

AVALANCHE COURSES

Policy applies to all Avalanche Courses.

Avalanche Courses are available at our White Pine Touring location.

Reservations:

Reservations for Avalanche Courses must be made at least 14 full days in advance. You must complete the entire reservation process and submit payment in full, in order to receive a confirmation receipt and be stored in our system.

Cancellations:

Cancellations of Avalanche Courses must be made at least 14 days in advance to receive a full refund. Reservations cancelled within 14 days of the course start date are not eligible for a refund. To cancel an Avalanche Course reservation, call our White Pine Touring location at 435-649-8710 or email shouse@jans.com.