Reservations & Cancellation Policy

The Reservation & Cancellation Policy applies to all Rentals, Guided Trips & Tours, and Lessons & Courses booked through any of our locations.

Reservations can be made online, over the phone, or in-person at one of our Park City, Utah locations. All reservations must be paid for in advance with a valid credit card, debit card, or charge card. Payment is processed in full at the time of booking, and will usually appear on your statement within 1-2 business days.

Cancellations must be made 48 hours prior to your scheduled reservation start time (14 days for Avalanche Courses) in order to be eligible for a full refund. Refunds may not be issued within 24-hours of placing a reservation, unless your credit card has been confirmed as processed by our payment gateway provider.

SKI & SNOWBOARD RENTALS

*Policy applies to all Ski, Snowboard, Alpine Touring, Telemark, and Splitboard rentals.

Ski & Snowboard rentals are available at our Jans at Park Avenue, Jans at Park City Mountain Resort, Jans at The St. Regis Deer Valley, and White Pine Touring locations. Specific product availability varies by location.

Reservations:

Reservations for Ski & Snowboard rentals must be made at least 1 full day prior to your scheduled start time. Reservations will be held until closing on the pickup day that you specify. You must complete the entire reservation process, and submit payment in full, in order to receive a confirmation receipt and be stored in our system.

Exact equipment requests cannot always be honored. However, we will make every effort possible to provide you with your desired equipment or its nearest equivalent. Please note that the photo seen online may not reflect the exact make or model of the equipment you will receive.

Rentals from our The St. Regis Deer Valley location are available for hotel guests only.

High Performance Snowboard rentals are available at our Park City Mountain Resort location only.

Alpine Touring, Telemark, and Splitboard rentals are available at our White Pine Touring location only.

Cancellations:

Cancellations of Ski & Snowboard Rentals must be made at least 48 hours in advance to receive a full refund. Reservations cancelled within 48 hours of your scheduled start time are not eligible for a refund. To cancel a reservation, please call your designated location or email cs@jans.com.

CLOTHING RENTALS

*Policy applies to all Clothing rentals.

Clothing rentals are available at our Jans at Park Avenue, Jans at Park City Mountain Resort, and Jans at The St. Regis Deer Valley locations. Specific product availability varies by location.

Reservations:

Reservations for Clothing rentals must be made at least 1 full day prior to your scheduled start time. Reservations will be held until closing on the pickup day that you specify. You must complete the entire reservation process, and submit payment in full, in order to receive a confirmation receipt and be stored in our system.

Exact sizing requests cannot always be honored. However, we will make every effort possible to provide you with your desired size or its nearest equivalent. Please note that the photo seen online may not reflect the exact model of clothing you will receive.

Cancellations:

Cancellations of Clothing rentals must be made at least 48 hours in advance to receive a full refund. Reservations cancelled within 48 hours of your scheduled start time are not eligible for a refund. To cancel a reservation, please call your designated location or email cs@jans.com.

SNOWSHOE RENTALS

*Policy applies to all Snowshoe rentals.

Snowshoe rentals are available at our Jans at Park Avenue, White Pine Touring, and White Pine Nordic Center locations.

Reservations:

Reservations for Snowshoe rentals must be made at least 1 full day prior to your scheduled start time. Reservations will be held until closing on the pickup day that you specify. You must complete the entire reservation process, and submit payment in full, in order to receive a confirmation receipt and be stored in our system.

Exact equipment requests cannot always be honored. However, we will make every effort possible to provide you with your desired equipment or its nearest equivalent. Please note that the photo seen online may not reflect the exact make or model of the equipment you will receive.

Cancellations:

Cancellations of Snowshoe rentals must be made at least 48 hours in advance to receive a full refund. Reservations cancelled within 48 hours of your scheduled start time are not eligible for a refund. To cancel a reservation, please call your designated location or email cs@jans.com.

BIKE RENTALS

*Policy applies to all Bike rentals.

Bike rentals are available at our Jans at Park Avenue and White Pine Touring locations. Specific product availability varies by location.

Reservations:

Reservations for Bike rentals must be made at least 1 full day prior to your scheduled start time. Reservations will be held until closing on the pickup day that you specify. You must complete the entire reservation process, and submit payment in full, in order to receive a confirmation receipt and be stored in our system.

Exact equipment requests cannot always be honored for rentals of Mountain Bikes, Kids’ Bikes, Comfort Bikes, Road Bikes, and Downhill/Freeride Mountain Bikes. However, we will make every effort possible to provide you with your desired equipment or its nearest equivalent. Please note that the photo seen online may not reflect the exact make or model of the equipment you will receive.

High Performance Mountain Bikes are booked by specific model and size. We cannot guarantee alternative sizes if the bike you reserved does not fit. Please be certain of the exact size of bike you are selecting before completing your High Performance Mountain Bike reservation.

Juliana, Scott, and Trek High Performance Mountain Bike rentals are available at our Jans at Park Avenue location only. Specialized and Rocky Mountain High Performance Mountain Bike rentals are available at our White Pine Touring location only. Please be aware of the location of the High Performance Mountain Bike rental you are reserving.

Cancellations:

Cancellations of Bike rentals must be made at least 48 hours in advance to receive a full refund. Reservations cancelled within 48 hours of your scheduled start time are not eligible for a refund. To cancel a reservation, please call your designated location or email cs@jans.com.

GUIDED TRIPS & TOURS

Policy applies to all Guided Trips & Tours.

Guided Trips & Tours are available at our Jans at Park Avenue, White Pine Touring, and White Pine Nordic Center locations.

Reservations:

Reservations for Guided Trips & Tours must be made at least 2 full days prior to your scheduled start time. You must complete the entire reservation process, and submit payment in full, in order to receive a confirmation receipt and be stored in our system.

All Fly Fishing Guided Trips & Tours start from our Jans at Park Avenue location. All Bike, Hiking, and Rock Climbing Guided Trips & Tours start from our White Pine Touring location. All X-Country and Snowshoe (*excluding Moonlight Snowshoe Tour) Guided Trips & Tours start from our White Pine Touring Nordic Center location. Please be aware of the starting location of the tour you are reserving.

All Ski Tours (PC Powder Cats & Heli-Ski and Ruby Mountain Heli Ski Tours) are booked through external affiliates. Be aware that starting location and policies regarding reservations and cancellations are specific to Park City Powder Cats & Heli-Ski and Ruby Mountains Heli-Experience, respectively. Please review their policies before placing your reservation.

*The Moonlight Snowshoe Tour starts from the Empire Lodge at Deer Valley.

Cancellations:

Cancellations of Guided Trips & Tours must be made at least 48 hours in advance to receive a full refund. Reservations cancelled within 48 hours of your scheduled start time are not eligible for a refund. To cancel a reservation, please call your designated location or email cs@jans.com.

LESSONS & COURSES

*Policy applies to all Classic XC, Skate XC, Mountain Bike, Road Bike, and Fly Fishing Lessons & Courses. Please review the separate Avalanche Courses policy if applicable.

Lessons & Courses are available at our Jans at Park Avenue, White Pine Touring, and White Pine Nordic Center locations. Specific Lessons & Courses vary by location.

Reservations:

Reservations for Lessons & Courses must be made at least 2 full days prior to your scheduled start time. You must complete the entire reservation process, and submit payment in full, in order to receive a confirmation receipt and be stored in our system.

All Fly Fishing Lessons & Courses start from our Jans at Park Avenue location. All Classic XC and Skate XC Lessons & Courses start from our White Pine Nordic Center location. All Mountain Bike and Road Bike lessons start from our White Pine Touring location. Please be aware of the starting location of the lesson you are reserving.

Cancellations:

Cancellations of Lessons & Courses must be made at least 48 hours in advance to receive a full refund. Reservations cancelled within 48 hours of your scheduled start time are not eligible for a refund. To cancel a reservation, please call your designated location or email cs@jans.com.

AVALANCHE COURSES

*Policy applies to all Avalanche Courses.

Avalanche Courses are available at our White Pine Touring location.

Reservations:

Reservations for Avalanche Courses must be made at least 14 full days in advance. You must complete the entire reservation process, and submit payment in full, in order to receive a confirmation receipt and be stored in our system.

Cancellations:

Cancellations of Avalanche Courses must be made at least 14 days in advance to receive a full refund. Reservations cancelled within 14 days of the course start date are not eligible for a refund. To cancel an Avalanche Course reservation, call our White Pine Touring location at 435-649-8710 or email shouse@jans.com.

 

Contact Corporate

Jans Mountain Outfitters
1600 Park Avenue
P.O. Box 280
Park City , Utah 84060

Local Phone: 435-649-4949
Fax: 435-649-7511
E-Mail: cs@jans.com