Shipping Information

Domestic and APO/FPO Shipping Information

Jans.com wants your online shopping experience to be simple and satisfying. We do our best to ship orders the same day if they are placed prior to 1pm Mountain Time. If an order is placed after 1pm Mountain Time, or over a weekend or holiday, the order will ship out the next business day. For information regarding returns, please visit our Return and Exchange Policy.

Does jans.com offer free shipping?

Yes, order totals of $199 or more in the shopping cart are eligible for free shipping. Certain items have an additional handling charge applied. Free shipping is not offered for skis, bindings, poles, and ski boots when they go on sale.

Does jans.com ship bikes?

Yes, we offer a standard bike shipping rate of $299.99 per bike for orders within the contiguous USA. Bikes will be packaged for shipping. Customers are responsible for having a qualified mechanic assemble their bike.

What if I have special shipping circumstances or need an order expedited?

We are happy to accommodate you if possible. If you have special circumstances or want to request an order expedited please call us at 800-745-1020 or email us at cs@jans.com.

Shipping to Hawaii and Alaska

Jans.com is happy to ship to addresses in Alaska and Hawaii. Due to carrier capabilities, available shipping options may be limited for zones in Alaska and Hawaii. Additionally, estimated delivery times listed by the shipping provider may be inaccurate and/or extended on short notice. Please contact the shipping provider directly with questions regarding delivery to addresses in Alaska and Hawaii. Additionally, large items such as skis, coolers, or luggage will incur an additional handling charge of $30. Our customer service department will reach out with more information.

What does “PFAS shipping limits” mean?

California and New York laws (AB 1817 and Bill S01322) restrict the sale of textiles and other items that contain added PFAS (perfluoroalkyl and polyfluoroalkyl substances) to customers in California and New York. Many of our brand partners have already introduced alternatives that do not use added PFAS and are compliant with current federal and state regulations. We have received certificates of compliance from our brands stating that their products do not contain added PFAS. Items that could not be verified or are known to have added PFAS will display, “PFAS shipping limits” on the product page. Customers shipping to California and New York will see a message at checkout if there is a restricted item in their cart.

Do you ship to FPO/APO addresses?

Yes. In fact, all orders sent to APO/FPO addresses receive FREE shipping. Thank you for your service.

How do I check the status of my order?

If you have already placed an order on jans.com, you may check the status of your order by logging in to your jans.com customer account.

Can I pick up my order in the store?

Yes. Learn more about In-Store Pickup here

International Shipping Information

Jans.com provides direct international shipping. Please review the following information before placing your international order:

Payment:

All payments must be completed using PayPal. The customer is responsible for all additional charges related to country-specific taxes, tariffs, or other requirements. Jans.com will NOT make any modifications to the listed cost of the export.

Returns:

All international orders are final.

Accepted Countries and Localities:

International shipping is currently available to all countries accepted by USPS or UPS shipping providers.

Restrictions:

In accordance with individual brand policy, the following brands may NOT be shipping internationally: K2 Skis, Skhoop.

Large items such as complete bicycles and some coolers or luggage will have an additional shipping or handling charge added at checkout.

Jans.com has restrictions on freight forwarder orders. Each order will be assessed on an order-by-order basis. Jans.com reserves the right to terminate processing on any order.