At jans.com we stand behind the products we sell. If for any reason you are not completely satisfied with your purchase, just return the item(s) within 30 days for an exchange, store credit, or full refund. Returns are only available to domestic and APO/FPO customers. All international orders are final. Some restrictions apply – please review the Return Restrictions list below for more information.
All products must be returned with their original packaging, and with all manufacturer tags and/or information included.
If you’d like to exchange an item you ordered for something else, we suggest placing a new order for the item you want, and returning the old item for a full refund. An order for the new item ensures that you’ll get it quickly, and that it won’t go out of stock.
Merchandise that has been used, damaged, or altered may not be returned unless the product is defective.*
Any items that are to be returned or exchanged should be shipped back to us in the box/packaging that we sent the item to you. If the original box/packaging is not available, we kindly ask that the item(s) will be sent to us in a box/package equal or better to what we originally sent the item(s) in to ensure that your return arrives safely. If a shipping label is affixed directly to the product or manufacturer packaging, a 15% restocking fee will be charged to obtain new retail display packaging from our suppliers for the affected product(s).
Products in the following categories are not eligible for return. For products in these categories, please be sure of the exact make, model, and size you are ordering before completing your purchase.
Policy applies to all items on sale purchased in-store or online
Policy applies to all alpine, alpine race, alpine touring, and Telemark ski boots.
Policy applies to all swimwear and boardshorts.
Policy applies to all underwear and sports bras.
Policy applies to all products using ABS activation units and/or AvaLung units.
Policy applies to all avalanche beacons and transceivers.
Defective products are covered by specific manufacturer warranty policies. We will make every effort possible to assist you in your warranty claim, however, please be aware that sometimes direct communication between customer and manufacturer will be required.