Return & Exchange Policy

At jans.com we stand behind the products we sell. If for any reason you are not completely satisfied with your purchase, just return the item(s) within 30 days for an exchange, store credit, or full refund. Returns are only available to domestic and APO/FPO customers. All international orders are final. Some restrictions apply – please review the Return Restrictions list below for more information.

Return Guidelines

All products must be returned with their original packaging, and with all manufacturer tags and/or information included.

If you’d like to exchange an item you ordered for something else, we suggest placing a new order for the item you want, and returning the old item for a full refund. An order for the new item ensures that you’ll get it quickly, and that it won’t go out of stock.

Return Restrictions

Merchandise that has been used, damaged, or altered may not be returned unless the product is defective.*

Products in the following categories are not eligible for return. For products in these categories, please be sure of the exact make, model, and size you are ordering before completing your purchase.

Ski Boots

Policy applies to all alpine, alpine race, alpine touring, and Telemark ski boots.

Swimwear

Policy applies to all swimwear and boardshorts.

Underwear

Policy applies to all underwear and sports bras.

ABS Packs

Policy applies to all products using ABS activation units and/or AvaLung units.

Avalanche Beacons

Policy applies to all avalanche beacons and transceivers.

*Defective Products

Defective products are covered by specific manufacturer warranty policies. We will make every effort possible to assist you in your warranty claim, however, please be aware that sometimes direct communication between customer and manufacturer will be required.