Return Guidelines
All products must be returned with their original packaging, and with all manufacturer tags and/or information included.
If you’d like to exchange an item you ordered for something else, we suggest placing a new order for the item you want, and returning the old item for a full refund. An order for the new item ensures that you’ll get it quickly, and that it won’t go out of stock.
Return Restrictions
Merchandise that has been used, damaged, or altered may not be returned unless the product is defective.*
Any items that are to be returned or exchanged should be shipped back to us in the box/packaging that we sent the item to you. If the original box/packaging is not available, we kindly ask that the item(s) will be sent to us in a box/package equal or better to what we originally sent the item(s) in to ensure that your return arrives safely. A 15% restocking fee will be charged for items not returned with original packaging or if the original packaging is altered, damaged, or affixed with shipping labels.
Products in the following categories are not eligible for return. For products in these categories, please be sure of the exact make, model, and size you are ordering before completing your purchase.
Sale Items
Policy applies to all items on sale purchased in-store or online
Ski Boots
Policy applies to all alpine, alpine race, alpine touring, and Telemark ski boots.
Swimwear
Policy applies to all swimwear and boardshorts.
Underwear
Policy applies to all underwear and sports bras.
ABS Packs
Policy applies to all products using ABS activation units and/or AvaLung units.
Avalanche Beacons
Policy applies to all avalanche beacons and transceivers.
*Defective Products
Defective products are covered by specific manufacturer warranty policies. We will make every effort possible to assist you in your warranty claim, however, please be aware that sometimes direct communication between customer and manufacturer will be required.